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Southwest Airlines Cancels Most Flights Monday: What Went Wrong?

(NEXSTAR) – Even though the worst of the winter weather was over by Tuesday, the travel nightmare for Southwest Airlines was far from over.

As of Tuesday morning, 63% of airline flights were canceled across the country, according to FlightAware. Another 8% were detained.

“This is the largest event I’ve ever seen,” said Southwest CEO Bob Jordan told the Wall Street Journal on Monday.

The massive cancellations began with blizzards, high winds and sub-zero temperatures affecting much of the Midwest and Northeast. The bad weather in some areas of the country caused a snowball effect, which hit travelers in the sun’s rays Southern California and Florida stuck as they tried to get home after a holiday weekend.

the problem according to Southwest, are the areas that have seen the worst weather, the most dependent on the airline. “We were fully staffed and prepared heading into the holiday weekend when severe weather swept across the continent, where Southwest is the largest carrier in 23 of the top 25 US travel markets,” the airline said.

This created problems in areas not even affected by bad weather.

If a flight from Buffalo to Los Angeles is canceled, for example, because of a blizzard in New York, and that crew planned to fly to Phoenix next, the second leg may also be canceled if there is no one to fly the plane and help with the passengers.

South west told NPR there were also issues with staff rescheduling and “plugging flight crews into their schedules,” making it difficult to quickly recover from delays and cancellations.

As the airline works to recover, Southwest said it plans to operate “about one-third of our schedule over the next few days.”

Travelers trying to rebook flights from some airports are reporting that there are there are no options until December 31 or early 2023.

Nexstar reached out to Southwest to find out when operations would be back to normal, but did not hear back by press time.

The US Department of Transportation said it would looking at​​​​​​thousands of canceled flights Southwest to see if the company lives up to the promises made in its customer service plan.

Reported by Source link

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Southwest Airlines Cancels Most Flights Monday: What Went Wrong?

(NEXSTAR) – Even though the worst of the winter weather was over by Tuesday, the travel nightmare for Southwest Airlines was far from over.

As of Tuesday morning, 63% of airline flights were canceled across the country, according to FlightAware. Another 8% were detained.

“This is the largest event I’ve ever seen,” said Southwest CEO Bob Jordan told the Wall Street Journal on Monday.

The massive cancellations began with blizzards, high winds and sub-zero temperatures affecting much of the Midwest and Northeast. The bad weather in some areas of the country caused a snowball effect, which hit travelers in the sun’s rays Southern California and Florida stuck as they tried to get home after a holiday weekend.

the problem according to Southwest, are the areas that have seen the worst weather, the most dependent on the airline. “We were fully staffed and prepared heading into the holiday weekend when severe weather swept across the continent, where Southwest is the largest carrier in 23 of the top 25 US travel markets,” the airline said.

This created problems in areas not even affected by bad weather.

If a flight from Buffalo to Los Angeles is canceled, for example, because of a blizzard in New York, and that crew planned to fly to Phoenix next, the second leg may also be canceled if there is no one to fly the plane and help with the passengers.

South west told NPR there were also issues with staff rescheduling and “plugging flight crews into their schedules,” making it difficult to quickly recover from delays and cancellations.

As the airline works to recover, Southwest said it plans to operate “about one-third of our schedule over the next few days.”

Travelers trying to rebook flights from some airports are reporting that there are there are no options until December 31 or early 2023.

Nexstar reached out to Southwest to find out when operations would be back to normal, but did not hear back by press time.

The US Department of Transportation said it would looking at​​​​​​thousands of canceled flights Southwest to see if the company lives up to the promises made in its customer service plan.

Reported by Source link

RELATED ARTICLES
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Most Popular